Delivery Policy
LOCAL DELIVERY
Last Updated: 11 June 2019
What are the types of local delivery?
There are 3 types of local delivery to Malaysia:
1) Free Delivery
2)Air Delivery
3)Expedited Delivery (Pos Laju)
4)COD (cash on delivery)
What postal service do you use?
We use Pos Malaysia for all shipping. All shipping is registered and can be tracked in the Pos Malaysia website. Postal insurance is also available upon request. Insurance charges may differ from time to time.
Free delivery
Free delivery is standard postage via land/sea. Product delivery will take up to 13 days from day of payment for semenanjung. For Sabah/Sarawak, standard postage will take up to 2 months.
Air Delivery
Air Delivery is only applicable for Sabah/Sarawak. This is standard delivery but via air. Product delivery will take up to 13 days from day of payment. There is additional charge for this type of delivery.
Expedited Delivery (Pos Laju)
Expedited delivery is delivery via Pos Laju. Product delivery will take up to 8 days from day of payment for semenanjung/Sabah/Sarawak. Please contact bearmode if you wish to use this delivery method. There is an additional charge depending on receiver location.
COD (Cash on delivery)
All meeting points for COD will be in Subang/USJ. Please contact us to make an arrangement. Bearmode reserves the right to ask for a non-refundable, 50% down payment if this method of delivery is selected.
Local Delivery Charges
Any delivery that is not “free delivery” has an additional charge. This additional postage charge will be based on Pos Malaysia’s rates. Charges are calculated based on “total product weight” + 1kg (for packaging).
Local dispatch procedure
All orders are back to back basis. Every confirmed order takes up to 5 working days to be ready for shipping. The delivery times stated here is inclusive of this process. Example (free delivery): Time taken to process order = 5 days. Time taken to ship = 7 days. Total time taken = 12 days.
Cutoff Times
Every confirmed order (payment made and verified by us) before 1pm will be processed the same day. Confirmed orders made after 1pm will be processed the next working day.
Local Delivery Address
Cutoff Times
Every confirmed order (payment made and verified by us) before 1pm will be processed the same day. Confirmed orders made after 1pm will be processed the next working day.
Local Delivery Address
Returned To Sender
Damaged or missing goods due to delivery
All products sold are non-refundable. BearMode has taken care to package and ship all products without defects. If a product arrives at your door damaged or missing, it will then be between you (the customer) and Pos Malaysia. This link lists the liabilities and indemnity for Pos Malaysia. Make sure to take many pictures for evidence.
Any damage claim must be done with Pos Malaysia and within 48 hours. BearMode will facilitate the process by providing documents such as receipts and making any reports as necessary. It is recommended that the customer purchase postal insurance should they worry about damage due to the courier’s service.
Wrong product shipped
In the event that a product is wrongly shipped, and you wish to exchange it, BearMode will cover all return and re-postage costs provided the product is unopened, undamaged and in resellable condition.
Customers must notify us within 14 days after receiving the item (based on “date received” in Pos tracking system) by email at BearMode.com@gmail.com or phoning/whatsapp us on 012-7822633 to determine if the request for return meets the requirements. Instructions for the return will be given then. It is the customer’s responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. Please allow up to approximately 13 working days for replacement products to be re-delivered.